Return & Refund Policy – SVM Collections
At SVM Collections, your happiness matters to us. We take great pride in the quality and craftsmanship of our jewelry, and we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.
Returns
You may return your order within 1–5 days of delivery.
Items must be unused, unworn, and in original packaging with all tags, certificates, and invoices included.
Customized or personalized jewelry (such as engraved or made-to-order pieces) is non-returnable, unless defective or damaged.
- You may cancel your order before shipping. after shipping not posiisble.
Refunds
Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note: Shipping charges are non-refundable.
Exchanges
If you’d like to exchange your jewelry for another piece, please contact our support team within the return window.
Exchanges are subject to stock availability.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, please reach out to us immediately at svmcollections7062@gmail.com. with photos of the item. We will arrange for a replacement or full refund at no extra cost.
How to Initiate a Return
Contact us at at svmcollections7062@gmail.com with your order details.
Our team will guide you through the return process.
Securely pack the jewelry and ship it back to us at the provided address.
💎 At SVM Collections, we value your trust. Our Return & Refund Policy is designed to give you complete peace of mind when shopping with us.